Factors Affecting on Organization Performance Assessment: A Comprehensive Review
Abstract
Context: Regular performance assessment is the basis of effective managerial decision making which is crucial for increasing the productivity of an organization. A distinct characteristic of an effective performance assessment is the implementation of various methods which are aimed at assessing the conformity with multiple indicators and criteria. The aim of the present comprehensive review was to extract the factors affecting the performance assessment of organization.
Methods: We conducted a comprehensive search in databases including PubMed, Embase, SID and Magiran in January 2020. Inclusion criteria were articles with the English language and full text available that were about influential factors. Two independent reviewers checked the research process, screening of articles.
Results: Factors influencing an effective and efficient organizational performance assessment categorized in three themes and 22 sub-themes emerged. The themes included: “performance assessment indicators”, “performance assessment criteria” and “background factors in performance assessment”.
Conclusion: Indicators, criteria, and background factors provide a framework for assessing the organization's overall performance. An organization can manage its human resources effectively and efficiently by considering all the effective factors. Identification and classification of influential factors can be of help for managers and decision-makers in creating performance assessment system.
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15. Shafiei M, Amini M, Abooyee AM. A model for evaluation and ranking iranian universities by composite index and based on budget operation. J Macro Strategic Policies. 2016;4(14).
16. Lahoz Mde A, Camarotto JA. Performance indicators of work activity. Work. 2012;41 Suppl 1:524-31. doi:10.3233/WOR-2012-0207- 524. [PubMed:22316777].
17. Ondategui-Parra S, Bhagwat JG, Gill IE, Nathanson E, Seltzer S, Ros PR. Essential practice performance measurement. J Am Coll Radiol. 2004;1(8):559-66. doi:10.1016/j.jacr.2004.03.020. [PubMed:17411654].
18. Jamshidian M, Ranjbarian B, Alavi A, Musharraf Javadi A. An Introduction to the Performance Measurement Mechanism of Government Service Organizations in Iran. J Knowl Develop. 2001(14):47-64.
19. Musa Khani M, Haghkhah D, Hassanzadeh D. Provide a conceptual framework for evaluating university performance. Q J Leadership Educ Manag. 2009 3(3): 145-61.
20. [No author listed]. Designing an agile organization performance measurement model: an interpretive structural modeling approach(ISM). Manag Tomorrow. 2013;12(36):79.
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24. Naderzade Gavareshgi M, Maghool A, Cherabin M, Zendedel A. Identification of Organizational Performance Evaluation Factors in Departments of Mashhad University of Medical Sciences. J Neyshabur Univ Med Sci. 2018;6(3):52-63.
25. Iranzadeh S, Norouzi D, Babaei HS. A survey on employees performance appraisal systems by using the fuzzy tree model. Sci J Manag Syst. 2011;6(17):115-32.
26. Fazli S, Adel A. Designing a Mathematical Model for Evaluating the Performance of a Manager With a Data Envelopment Analysis. Manag Res Iran. 2002;6(3).
27. Mehrolhassani M, Emami M, Haghdoost A, Dehnavieh R, Amanpour S, Sabbah F, et al. Performance Assessment of Medical Universities using Balanced Scorecard and Analytical Hierarchy Process; 2013. Iran J Epidemiol. 2017;12:55-64.
28. Bland CJ, Wersal L, VanLoy W, Jacott W. Evaluating faculty performance: a systematically designed and assessed approach. Acad Med. 2002;77(1):15-30. doi:10.1097/00001888-200201000-00006. [PubMed:11788318].
29. Etherington N, Larrigan S, Liu H, Wu M, Sullivan KJ, Jung J, etal. Measuring the teamwork performance of operating room teams: a systematic review of assessment tools and their measurement properties. J Interprof Care. 2019:1-9. doi:10.1080/13561820.2019.1702931. [PubMed:31865827].
30. Abbaspour A, Rahimian H, Mehregan M, Ahmadnia H. A Qualitative Study of the Barriers Underlying Organizational Performance Measurement in Educational Systems Focusing on the Individual and Organizational Factors and their Reciprocal Negative Synergy. J Med Educ Develo. 2017;10(27):141-54. doi:10.29252/edcj.10.27.141.
31. Kennerley M, Neely A. Performance measurement frameworks: A review. Business Performance Measurement; 2002. p. 145-55.
32. Pooya A, Norouzi M. Typology of human resources performance evaluation indices (Case study: Fars Province Gas Company). Hum Resour Manag Oil Ind. 2017;8(31):177-205.
33. Lavy S, Garcia JA, Dixit MK. Establishment of KPIs for facility performance measurement: review of literature. Facilities. 2010.
34. Choong KK. Understanding the features of performance measurement system: a literature review. Measur Bus Excellence. 2013.
35. Haddadi F, Yaghoobi T. Key indicators for organizational performance measurement. Manag Sci Let. 2014;4(9):2021-30. doi:10.5267/j.msl.2014.8.019.
36. Taheri A, Jafari P. Identify main components for performance assessment of schools in favorable situation. Iran J Educ Sociol. 2019;2(4):1-9.
2. Yarmohamadian MH, Bahrami S, Karimian J. A Survey of Four Performance Management Models in the Health and Treatment Sector. Q J Manag Develop Process. 2005;19(1):19-26.
3. Neely A. Business Performance Measurement. New York: Cambridge University Press; 2007. 4. Avdeyuk O, Asanova N, Tarasova I. Employee Performance Assessment in a Large Enterprise. Proceedings of the International Scientific Conference “Far East Con” (ISCFEC 2020). 2020.
5. Poister TH. Measuring performance in public and nonprofit organizations. John Wiley & Sons; 2008.
6. Kim PS, Hong KP. Major Constraints and Possible Solutions for Performance Management in Korea. Public Manag Rev.
2013;15(8):1137-53. doi:10.1080/14719037.2013.818844.
7. Stanciu AA, Stoica D-A, Surgun MB, Traistaru NI, Vranceanu A. Measuring the Organizational Performance: A Theoretical Overview. Acad J Econo Stud. 2019;5(1):160-3.
8. Javaherizadeh N, Mehrabi J, Bazvand F. Comparison of the Results of Performance Appraisal Using Traditional Method and 360-Degree Feedback: The Relationship with Employee Satisfaction in Lorestan University of Medical Sciences. J Develop Evol Manag. 2011;1390(6):57-68.
9. Hosseinpour R, Arasteh H. Evaluation and Selection of a Base Model for Performance Evaluation for Defensive Research Centers. Q J Res Plan High Educ. 2010;16(3):65-83.
10. Fache P, Sicotte C, Minvielle E. The Search is on for Coherent Performance Measurement in Healthcare Organizations. Has Quebec Reached a Crossroads? Healthc Policy. 2016;11(4):60-9. [PubMed:27232237]. [PMC4872553:PMC4872553].
11. Tajabadi A, Ahmadi F, Sadooghi Asl A, Vaismoradi M. Unsafe
nursing documentation: A qualitative content analysis. Nurs Ethics. 2020;27(5):1213-24. doi:10.1177/0969733019871682.
[PubMed:31476968].
12. Rojuee M, Ramezani M, Hesari MR, Bor Bor Jafari M. Designing performance evaluation indicators by using ahp and bsc approaches (case of study: social security organization of Mashhad). Soc Welfare Q. 2017;17(64):133-60.
13. Yarmohammadian MH, Shahtalebi S, Fooladvand M, Shahtalebi B. Providing a Model for evaluating universities performance (A survey study of Islamic Azad University Isfahan (Khorasgan) Branch. J N Approaches Educ Admin. 2015;6(22):19-38. Shoghli A, Roshenas K. Application of Balance Score Card (BSC)
and Analytic Hierarchical Process (AHP) in assessment of academic departments: A case study in Zanjan School of Pharmacy. J Med Educ Develop. 2016;9(22):53-63.
15. Shafiei M, Amini M, Abooyee AM. A model for evaluation and ranking iranian universities by composite index and based on budget operation. J Macro Strategic Policies. 2016;4(14).
16. Lahoz Mde A, Camarotto JA. Performance indicators of work activity. Work. 2012;41 Suppl 1:524-31. doi:10.3233/WOR-2012-0207- 524. [PubMed:22316777].
17. Ondategui-Parra S, Bhagwat JG, Gill IE, Nathanson E, Seltzer S, Ros PR. Essential practice performance measurement. J Am Coll Radiol. 2004;1(8):559-66. doi:10.1016/j.jacr.2004.03.020. [PubMed:17411654].
18. Jamshidian M, Ranjbarian B, Alavi A, Musharraf Javadi A. An Introduction to the Performance Measurement Mechanism of Government Service Organizations in Iran. J Knowl Develop. 2001(14):47-64.
19. Musa Khani M, Haghkhah D, Hassanzadeh D. Provide a conceptual framework for evaluating university performance. Q J Leadership Educ Manag. 2009 3(3): 145-61.
20. [No author listed]. Designing an agile organization performance measurement model: an interpretive structural modeling approach(ISM). Manag Tomorrow. 2013;12(36):79.
21. Jafari A, Ehsani M, Khabiri M, Moumeni M. The design of a performance assessment system in physical education colleges and sport sciences in Iran. J Sport Manag. 2009;1(2).
22. Ayobi M. A Model for Evaluation and Ranking Iran Universities by composite Index. Sci J Manag Syst. 2016.
23. Seyyed Naghavi MA, Sehhat S, Dehghanan H, Farhadi A. Evaluating the Performance of Military Universities Based on the Excellence Framework and Organizational Development (A Case study). Educ Measur Eval Stud. 2016;6(15):39-63.
24. Naderzade Gavareshgi M, Maghool A, Cherabin M, Zendedel A. Identification of Organizational Performance Evaluation Factors in Departments of Mashhad University of Medical Sciences. J Neyshabur Univ Med Sci. 2018;6(3):52-63.
25. Iranzadeh S, Norouzi D, Babaei HS. A survey on employees performance appraisal systems by using the fuzzy tree model. Sci J Manag Syst. 2011;6(17):115-32.
26. Fazli S, Adel A. Designing a Mathematical Model for Evaluating the Performance of a Manager With a Data Envelopment Analysis. Manag Res Iran. 2002;6(3).
27. Mehrolhassani M, Emami M, Haghdoost A, Dehnavieh R, Amanpour S, Sabbah F, et al. Performance Assessment of Medical Universities using Balanced Scorecard and Analytical Hierarchy Process; 2013. Iran J Epidemiol. 2017;12:55-64.
28. Bland CJ, Wersal L, VanLoy W, Jacott W. Evaluating faculty performance: a systematically designed and assessed approach. Acad Med. 2002;77(1):15-30. doi:10.1097/00001888-200201000-00006. [PubMed:11788318].
29. Etherington N, Larrigan S, Liu H, Wu M, Sullivan KJ, Jung J, etal. Measuring the teamwork performance of operating room teams: a systematic review of assessment tools and their measurement properties. J Interprof Care. 2019:1-9. doi:10.1080/13561820.2019.1702931. [PubMed:31865827].
30. Abbaspour A, Rahimian H, Mehregan M, Ahmadnia H. A Qualitative Study of the Barriers Underlying Organizational Performance Measurement in Educational Systems Focusing on the Individual and Organizational Factors and their Reciprocal Negative Synergy. J Med Educ Develo. 2017;10(27):141-54. doi:10.29252/edcj.10.27.141.
31. Kennerley M, Neely A. Performance measurement frameworks: A review. Business Performance Measurement; 2002. p. 145-55.
32. Pooya A, Norouzi M. Typology of human resources performance evaluation indices (Case study: Fars Province Gas Company). Hum Resour Manag Oil Ind. 2017;8(31):177-205.
33. Lavy S, Garcia JA, Dixit MK. Establishment of KPIs for facility performance measurement: review of literature. Facilities. 2010.
34. Choong KK. Understanding the features of performance measurement system: a literature review. Measur Bus Excellence. 2013.
35. Haddadi F, Yaghoobi T. Key indicators for organizational performance measurement. Manag Sci Let. 2014;4(9):2021-30. doi:10.5267/j.msl.2014.8.019.
36. Taheri A, Jafari P. Identify main components for performance assessment of schools in favorable situation. Iran J Educ Sociol. 2019;2(4):1-9.
| Files | ||
| Issue | Vol 4, No 2 (2020) | |
| Section | Review Article | |
| DOI | https://doi.org/10.18502/htaa.v4i2.6229 | |
| Keywords | ||
| Assessment Measurement Organizations Occupational Groups Organizational Performance Assessment | ||
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How to Cite
1.
Janati A, Gholizadeh M, Hajizadeh A, Bahreini R. Factors Affecting on Organization Performance Assessment: A Comprehensive Review. Health Tech Ass Act. 2021;4(2).
