Tehran University of Medical Sciences Health Technology Assessment in Action 2645-3835 6 2 2023 02 25 131 131 Aditha Andiani Jember University Bayu Widjaja Center of Excellence on Artificial Intelligence for Industrial Agriculture, Jember University, Jember, Indonesia Abu Khoiri Postgraduate School of Public Health, Jember University, Jember, Indonesia 2022 05 19 2022 08 03 Abstract Context: Online health consultation services are developing, both website-based and application-based, better known as telemedicine or telehealth. Over 50% of the population can access health information easily. Telemedicine can expand healthcare services, increase accessibility, provide clinical support, save time and costs, and be efficient because it overcomes geographic barriers, offers a wide variety of communication tools, and improves patient care. Telemedicine is used to bring specialist, anti-discriminatory and effective health services closer to the interests and safety of patients to expand the quality services in healthcare centers, especially in rural areas in Indonesia. Material and Methods: The study design used in this article is a narrative literature review or formal review by reading the references carefully, then making a summary, drawing conclusions, and finding gaps in the manuscript adapted to the topic to be discussed. Results: The significant number of problems and challenges in public health services in Indonesia can provide exciting opportunities to develop an e-health system that can help solve problems. To put a stop, the Indonesian government is advising the public and medical professionals to use telemedicine as an online public health service application between hospitals and patients. Conclusions: Telemedicine significantly correlates with government and start-up calls and can be employed as a health service option during the COVID-19 pandemic. In this pandemic, telemedicine can improve services in terms of monitoring, evaluating, and educating patients and medical staff. https://htainaction.tums.ac.ir/index.php/hta/article/view/131 https://htainaction.tums.ac.ir/index.php/hta/article/download/131/100